Shipping Information
- Order Cut-Off Time: 14:00 GMT
- Processing Time: 2–3 days (Monday to Friday)
- Package Transit Time: 6–10 days (Monday to Friday)
- Total Delivery Time: 8–13 business days
- Shipping Costs: Free delivery within the United Kingdom
- Carrier: Royal Mail or our trusted logistics partners
Shipping Process
After placing your order, you'll receive a confirmation email indicating that processing has started. Processing takes 2–3 days (Monday to Friday). Once your order is dispatched, you'll receive an email with tracking information so you can follow the status of your shipment. Orders are shipped via Royal Mail or our trusted logistics partners. Estimated delivery time is 6–10 days (Monday to Friday) and total delivery time is 8–13 business days.
Important Notice
Please note that our products are fulfilled and shipped by our trusted suppliers. While we ensure that all orders are processed and dispatched within the stated timeframes, delivery times may vary slightly depending on the logistics partner handling your shipment. We are committed to keeping you informed throughout the entire delivery process.
Possible Delays
While we aim for timely delivery, delays may occur due to various reasons. If your order is delayed, please allow an additional 3 business days. If you still haven't received your order after this period, contact us at contact@lorrahome.com so we can investigate.
Cancellations
If you wish to cancel an order, please contact us at contact@lorrahome.com before the parcel has been dispatched. Once dispatched, cancellations are not possible.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please get in touch with us promptly at contact@lorrahome.com, including clear photos of the issue. Once verified, we will arrange a suitable replacement or send the correct item at no additional cost.
Contact
Address: Herenstraat 145, 2271 CE Voorburg, Netherlands
VAT Number: NL867894180B01
Business Registration Number: 97057169
Contact Details
Company Name: DB-ECOM
Email: contact@lorrahome.com
Phone: +44 20 37698208
Customer Service Hours:
Monday to Friday: 8:00 am – 7:00
Saturday: 8:00 am – 5:00 pm
We aim to respond to your inquiry within 24 hours.