Return and Refund Policy

 

Key Details

• Return Period: 14 days from delivery date
• Restocking Fee: None
• Refund Time: Within 7 days after approval
• Shipping Costs for Returns: Paid by the customer
• Exchanges: Accepted

How to Return

To initiate a return, please contact us at contact@lorrahome.com within 14 days of receiving your order. Please include your order number and the reason for your return.

Conditions for Return

• Items must be unused and in their original condition
• Items must be in their original packaging
• Returns requested after 14 days from the delivery date will not be accepted

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and credited back to your original payment method.

Exchanges

If you'd like to exchange an item, please contact us at contact@lorrahome.com and we'll be happy to assist you.

Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for lost return packages.

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Contact

Address: Herenstraat 145, 2271 CE Voorburg, Netherlands
VAT Number: NL867894180B01
Business Registration Number: 97057169

Contact Details
Company Name: DB-ECOM
Email: contact@lorrahome.com
Phone: +44 20 37698208

Customer Service Hours:
Monday to Friday: 8:00 am – 7:00
Saturday: 8:00 am – 5:00 pm

We aim to respond to your inquiry within 24 hours.